TAMPA, Fla. – In an innovative move to better serve the community, the Tampa Police Department (TPD) has partnered with the Crisis Center of Tampa Bay to launch a new crisis intervention program.
This initiative aims to provide more tailored support to individuals experiencing a behavioral health crisis by connecting them directly with intervention specialists housed within the TPD dispatch center.
Previously, many 911 calls involving behavioral health crises required police intervention. However, not all calls necessitate an officer’s presence. Recognizing this, the program empowers TPD dispatchers to transfer such calls to intervention specialists, who can effectively de-escalate situations, offer immediate support, and connect callers with appropriate community resources.
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“We are delighted and honored to have launched this new initiative in Tampa! When someone is experiencing a behavioral health crisis, it’s vital to connect them to the support they need as quickly as possible. We’re so thankful to the Tampa Police Department for prioritizing behavioral health,” said Clara Reynolds, President & CEO of the Crisis Center of Tampa Bay.
“This partnership with the Crisis Center of Tampa Bay is another way we are committed to supporting our community,” said Chief Lee Bercaw. “The additional resources in our dispatch center are already having a positive impact in connecting those experiencing a behavioral health crisis with the resources they need.”
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The Crisis Center encourages individuals experiencing thoughts of suicide or other crises to call 988, a 24/7 lifeline for immediate support. For information about community resources, individuals can dial 211, also available 24/7. In cases of emergency requiring immediate assistance from police, fire, or medical services, 911 remains the number to call.
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