Electric vehicle drivers found that the nearest public charger was unusable in more than one in five charging attempts, according to an updated survey by J.D. Power, Kelley Blue Book (KBB) reported Tuesday.
J.D. Power had reported in August that 20% of more than 11,500 surveyed drivers failed to charge their vehicle at the nearest station in the first half of 2022, but the number climbed to 21% when data for the second half of 2022 was included, according to KBB.
Customers reported software issues, vandalized chargers and payment processing problems as primary reasons for charging failures.
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“We can’t add new chargers and let all those old ones fall into a state of disrepair,” Brent Gruber, executive director of global automotive at J.D. Power, told KBB. “We have to manage the maintenance of those as well because that’s the only way we’re going to meet the consumer demand.”
The study found a significant performance disparity between different companies, with one company’s chargers failing at a rate of just 3% while another’s failed at a rate of 39%, according to KBB. J.D. Power did not identify the companies by name.
Electric vehicle sales nearly doubled in the U.S. to 5.8% of market share in 2022, from 3.2% in 2021, and investments in technology supporting electric vehicles are a major component of President Joe Biden’s signature Inflation Reduction Act.
Tesla, which remained the worldwide top seller of electric vehicles in 2022, agreed to upgrade nearly half of its 17,000 charging stations nationwide to be universally compatible with other cars, making it eligible for a portion of $7.5 billion in federal incentives for charger development.
Last week, Tesla issued a recall of nearly 363,000 vehicles over concerns that its self-driving software is unsafe, the National Highway Traffic Safety Administration (NHTSA) announced.
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Tesla’s Full Self-Driving Beta (FSD Beta) software might allow a vehicle to perform a variety of unsafe maneuvers, such as traveling straight through an intersection despite being in a turn-only lane, failing to perform a full stop at a stop sign, and failing to adjust speed to the posted speed limit, the NHTSA notice reads.
Tesla’s FSD Beta costs $15,000 to purchase, and expands the areas and features of the company’s Autopilot software, but, despite its name, is not capable of fully autonomous driving, and users are instructed to remain alert and keep their hands on the steering wheel when the software is in use.
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